Sunday, November 28, 2010

When "best run" is maybe not good enough ...

The Flemisch government is generaly accepted to be "the best run" regional government within Belgium. The benchmarking statistics show that the main KPI's like deficit and employment are "better" than the peers. The media (especially the Flemisch ones) highlight the performance and compare Flanders with Wallonia, Brussels, and Federal counterparts.
So The Flemisch Government is "best" run? Or is it just "good" run? Or maybe not even that?


In the corporate world, a company is labelled "best run" when it succeeds is doing 3 things: being efficient in its operations (cost efficient, best in class in operating the business, ...); agile and flexible in a changing business environment (capable of dealing with changes and driving innovations) and last but not least has the complete insight in its business and eco-system (full transparency and ability to link strategy and execution).
Relating this to a public sector organisation like a government is hard to do. But let's give it a try ...


A government that has increased it number of employees by several thousands over the last 3 years and is struggling to improve its operational efficiency by e.g. exploiting the potential of technology. A government that takes a long time to answer future mobility topics and has difficulties to deal with change when it comes e.g. to a choice for a bridge or a tunnel. A government that does not outperform on business analytics and performance management, and has difficulties to create transparancy in operations and linking the "strategy" to the actual operations.


In a corporate world we would not call this "best run". Maybe "good" is a rather high rating, but better is surely possible and "best" is still quite a long way to go ...

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